Accessibility policies

Disabled access

1. Introduction

At the Oakley Court we take the needs and equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all. However as we are a Grade II* listed property we are constrained to a high degree by various planning requirements.

Notwithstanding this, the Oakley Court recognises that there is no single layout that will entirely meet all individuals’ needs and preferences. If during your stay you feel there is something we could do to assist you, or make your stay more comfortable, please allow us the opportunity to do so by contacting Reception.

The information in this document provides details of the accessible facilities and services available at the Oakley Court.

2. Bookings and pre-arrival

If the provision of a particular facility is especially important to you we strongly recommend that you contact the hotel direct, prior to booking, and enquire into its availability.

3. Arrival and car parking facilities

The car park has a number of designated disabled parking bays. These disabled parking bays will generally be located close to the main entrance of the hotel. Where necessary, dropped kerbs and access ramps have been installed to facilitate access for wheelchair users.

4. Main entrance and reception

Clipboards are available to assist any guests who have difficulty accessing the Reception desk. Guests are advised to inform Reception at check in if they will require any assistance in the event of a fire evacuation. Familiarisation tours of the building can be provided upon request.

5. Public areas – general (internal)

Access around the public areas of our hotel will generally be by means of level access, incorporating the use of access ramps where necessary.

Where level access around the public areas is not possible, due to the design or layout of the building, alternative access arrangements will have been made. These may include the use of platform or an alternative access route to the area concerned.

For reasons of fire safety, the circulation corridors of our hotel are subdivided at regular intervals by self-closing, fire resisting doors.

6. Bars and restaurants

Our bars and restaurants, have accessible toilet facilities. These toilets are provided with grab rails, adequate transfer space and emergency alarm pull cords. Table service is provided in our dining options. In the restaurant where breakfast is provided by means of a self-service buffet, our Team Members will be happy to provide assistance upon request. A range of seating options is provided throughout our bars and restaurants, offering a reasonable degree of choice and flexibility.

 

7. Meeting, function and conference rooms

If you wish to book a meeting room we strongly recommend that you discuss your requirements with the hotel direct. Our hotel has function and/or conference rooms for hire. Please notify the function or conference organisers in advance if any particular services are required

 

8. Bedrooms

Our hotel has bedrooms designed for use by disabled persons. All of our accessible bedrooms have en-suite bathrooms (see ‘Bathrooms’ section below for details of these). The bedrooms are designed to allow wheelchair users adequate space to travel around the room and manoeuvre their wheelchair. All bedrooms are provided with a desk and chair. If during your stay you would like the bedroom furniture rearranged, or an item of furniture removed or provided, please contact Reception and we will do our utmost to assist. Televisions with a remote control are provided in all bedrooms. These televisions have the facility to display subtitles. All accessible bedrooms are provided with emergency assistance alarms. Fire evacuation procedures are displayed on the back of the bedroom door. Guests are reminded to inform Reception if they would require any assistance in the event of a fire evacuation

 

Vibrating pillow pads are available to alert guests who are deaf or hearing impaired in the event of a fire. In accordance with Oakley Court policy, all of our hotel bedrooms are No Smoking.

9. Bathrooms

All of our accessible bedrooms have en-suite bathrooms, with wide entry doors for ease of access. The dimensions of these bathrooms provide adequate turning space for a standard wheelchair. The toilet in the bathroom is provided with grab rails. All accessible bathrooms are provided with an emergency assistance pull cord.

 

10. Additional information

Assistance dogs are welcome at the hotel.

All Oakley Court Team Members receive disability awareness training. Should you require assistance during your stay please contact Reception and our Team Members will be happy to do all that they can to assist.

11. Contact information

Telephone: Reservations can be contacted on 01753 609988 Fax: You can fax reservations on 01753 609939 Website: For general enquiries, or to provide customer feedback, please visit the ‘Contact us’ section of our website at www.oakleycourt.co.uk

Bookings: Bookings can be made via our website, by calling Reservations on 01753 609988 email reservations@oakleycourt.co.uk

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